FAQ

How do I place an order?

Simply browse our collections, select your desired items, add them to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

Can I change or cancel my order after placing it?

We process orders quickly, so changes or cancellations are only possible within 12 hours of placing your order. Please contact us immediately at support@skylinewearno.com.

I didn’t receive an order confirmation. What should I do?

Check your spam or promotions folder. If you still can’t find it, contact us and we’ll resend it.

🚚 Shipping & Delivery

Where do you ship to?

We ship to the United States and select international countries.

How long does shipping take?

  • US orders: 5–10 business days

  • International orders: 7–21 business days

Delivery times may vary due to customs or carrier delays.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track your order using our Track Order page.

🔁 Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, unworn, and in original packaging.

How do I request a refund?

Email us at support@skylinewearno.com with your order number and reason for return. We’ll guide you through the process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

💳 Payments

What payment methods do you accept?

We accept all major credit/debit cards and other secure payment methods supported by Shopify.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways. Skyline Wear does not store your payment details.

📦 Products

Are your product images accurate?

We strive to display our products as accurately as possible. However, slight variations in color may occur due to lighting or screen settings.

What if I receive a damaged or wrong item?

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly.

👕 Sizing & Fit

How do I choose the right size?

Please refer to the size guide available on each product page. If you’re unsure, feel free to contact us for assistance.

📩 Contact & Support

How can I contact Skyline Wear?

You can reach us at:
📧 support@skylinewearno.com

We aim to respond within 24–48 business hours.